Parcel Policy

ParcelGH is a booking platform that connects senders with transport carriers. Once a parcel is handed over to a carrier at their terminal, the carrier assumes full responsibility for its safe and timely delivery.

ParcelGH is not liable for loss, damage, or delay caused by the carrier. However, we will actively assist in resolving any dispute between you and the carrier.

A parcel is considered delayed if it has not arrived within 48 hours of the scheduled delivery date.

• 1.Contact us on WhatsApp with your tracking code — we will follow up with the carrier immediately.
• 2.The carrier is required to provide a status update or arrange redelivery within 24 hours of being notified.
• 3.If the carrier fails to respond or resolve the delay, ParcelGH will escalate and issue a formal complaint on your behalf.

A parcel is considered lost if there has been no status update for 7 days after the scheduled delivery date.

If your parcel arrives damaged, you must report it immediately at the terminal before leaving. Damage reported after collection cannot be verified and may not be eligible for compensation.

The carrier is responsible for damage that occurs during transit. ParcelGH will mediate the claim. Parcels with insurance are eligible for compensation up to the declared value (capped at GHC 500).

The following items are strictly prohibited on all ParcelGH shipments:

• Illegal drugs and narcotics
• Firearms and ammunition
• Explosives and flammables
• Cash exceeding GHC 10,000
• Counterfeit goods
• Human remains or live animals
• Hazardous or toxic chemicals
• Precious metals (undeclared)

Sending prohibited items voids all compensation rights and may result in legal action.

To report a lost, delayed, or damaged parcel:

1. 1Contact us on WhatsApp with your tracking code and a brief description of the issue.
2. 2We will investigate with the carrier and respond within 24 hours.
3. 3If your claim is approved, compensation will be processed within 5 business days.