Parcel Rules

• Maximum 20 kg per parcel
• Maximum 60 × 40 × 40 cm (about a large shoebox carton)
• Bigger or heavier? Message us on WhatsApp before booking: it may need a van, at a higher price.

• Use a sealed carton or a strong bag. No loose items.
• Write your PGH booking code on the parcel (you get it by SMS when you book).
• Write the receiver's name and phone number on the parcel.
• Wrap fragile items well and mark them FRAGILE.
• Our rider may refuse a parcel that is badly packed.

You can send these. Declare their real value at booking and pack them well:

• Jewellery and accessories
• Documents and passports (in a sealed envelope)
• Electronics such as phones and laptops
• Food: dry, smoked or sealed (gari, shito, smoked fish, sealed cooked food)
• Liquids in sealed bottles, maximum 5 litres per parcel

• Cash
• Live animals
• Fresh (raw) meat and fish
• Illegal drugs, explosives, flammables, weapons, counterfeit goods and anything banned under Ghanaian law (see our Terms)

• Every parcel needs a declared value at booking: what the contents are worth.
• If a parcel is lost or damaged, ParcelGH refunds the service fee and handles the claim with the transport company. The declared value is what the claim is based on.
• ParcelGH does not offer parcel insurance yet, so send valuable items at your own risk.

Not sure if you can send something? Message us on WhatsApp at +233 53 063 0022 or email support@parcelgh.com.